Introduction

Welcome to Muchacha Wig’s Shipping Policy. This document outlines the terms and conditions for shipping our products to you. By placing an order on our website www.muchachawig.com, you agree to the terms of this Shipping Policy.

Shipping Destinations

Muchacha Wig ships products to countries outside of China, with a primary focus on the USA, Africa, Europe, and Japan. If your location is not listed, please contact us at maxi@muchachawig.com to inquire about shipping options to your area.

Processing Time

All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Custom Orders

Custom wig orders may require additional processing time due to the personalized nature of the products. We will provide an estimated processing time at the time of order confirmation.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates are based on the shipping method chosen at checkout and the destination of the order.

Standard Shipping

• USA: 7-14 business days
• Africa: 10-20 business days
• Europe: 7-14 business days
• Japan: 5-10 business days

Expedited Shipping

• USA: 3-7 business days
• Africa: 5-10 business days
• Europe: 3-7 business days
• Japan: 3-5 business days

Please note that these are estimated delivery times and not guaranteed. Actual delivery times may vary due to factors beyond our control.

Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Muchacha Wig is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Muchacha Wig is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently offer international shipping. However, please be aware that international shipments may be subject to additional fees, customs duties, and taxes. These charges are the responsibility of the recipient.

Shipping Restrictions

Certain products may have restrictions on shipping to certain destinations. If there are any restrictions on your order, we will notify you as soon as possible.

Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy on our website.

Contact Us

If you have any questions about this Shipping Policy, please contact us at:

• Name: Maxi
• Email: maxi@muchachawig.com
• Website: www.muchachawig.com

By placing an order with Muchacha Wig, you agree to the terms and conditions of this Shipping Policy. Thank you for choosing Muchacha Wig for your wig needs.