Return and Refund Policy

Introduction

Thank you for shopping at Muchacha Wig. We strive to provide high-quality products and services. If you are not entirely satisfied with your purchase, we’re here to help. This Return and Refund Policy outlines your rights and responsibilities regarding returns and refunds. By making a purchase on our website www.muchachawig.com, you agree to the terms of this policy.

Returns

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging with all tags attached.
• Accompanied by a receipt or proof of purchase.

Non-Returnable Items

The following items are non-returnable:

• Custom wigs
• Final sale items
• Gift cards

Return Process

1. Contact Us: To initiate a return, please contact us at maxi@muchachawig.com within 30 days of receiving your order. Provide your order number, a description of the issue, and any relevant photos.
2. Return Authorization: We will review your request and, if eligible, provide you with a return authorization and instructions on how to send your item back to us.
3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Inspection and Approval

Once we receive your item, we will inspect it and notify you of the approval or rejection of your return. If approved, we will process your refund or exchange within a specified timeframe.

Refunds

Refund Process

If your return is approved, we will:

• Issue a refund to your original method of payment.
• Notify you via email once the refund has been processed.

Refund Timeframe

The time it takes for the refund to be credited to your account may vary depending on your bank or credit card issuer. Typically, it takes 5-10 business days for the refund to appear in your account.

Partial Refunds

In certain situations, only partial refunds are granted:

• Items with obvious signs of use
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error

Exchanges

If you need to exchange an item for a different size or color, please contact us at maxi@muchachawig.com. We will guide you through the exchange process. You will be responsible for the shipping costs of returning the item and shipping the new item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at maxi@muchachawig.com. Provide your order number, a description of the issue, and any relevant photos. We will work with you to resolve the issue, which may include a refund, replacement, or repair.

Cancellations

Orders can be canceled within 24 hours of purchase. To cancel an order, please contact us at maxi@muchachawig.com. If your order has already been shipped, you will need to follow the return process outlined above.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

• Name: Maxi
• Email: maxi@muchachawig.com
• Website: www.muchachawig.com

By making a purchase on our website, you agree to the terms and conditions of this Return and Refund Policy. Thank you for choosing Muchacha Wig for your wig needs.